Privacy & Disclaimer
collect about you and explains what may happen to that information. By
under the following headings:
1. Foodbank SA is committed to best-practice privacy standards
We are committed to protecting your personal information and
letting you know the type of information we collect and how this
information is used. Our Policy is based on the National Privacy
Principles, developed by the Office of the Australian Federal Privacy
Commissioner which came into effect 21 December 2001. Foodbank SA also
intends to comply with any guidelines or laws introduced in Australia to
strengthen protections for your privacy.
2. Collecting information about you
The amount of information we collect about you depends on your
use of our website. The only personal information we collect is what you
tell us about yourself, for instance through surveys and newsletter
We use your personal information for research or to improve our
site and the services we offer you. We analyse the data for certain
trends and statistics, such as which parts of our site users are
visiting and how long they spend there. This information is compiled and
analysed on an aggregated basis. We may share this aggregated
information with our content providers to assist them in understanding
our services but we do not give our content providers aggregated
information that would allow them to identify you personally.
3. Our use and disclosure of your personal information
Foodbank SA will not use or disclose any information about you
without your consent unless legally required to do so or if we consider
it necessary to:
- provide you with the service you have requested
- protect the rights or property of Foodbank SA any user of our website or any member of the public; or
- lessen or prevent a serious threat to a person's life, health or safety.
Foodbank SA will seek to take all reasonable steps to keep any
information we hold about you secure, accurate and up to date. Your
information is stored on secure servers that are protected in controlled
Foodbank SA will take all reasonable steps to ensure that our
employees and contractors respect the confidentiality of any personal
information held by us. You should contact us immediately if there is
any unauthorised use of your account or any other breach of security.
However, Foodbank SA does not accept responsibility for any
consequences of the unauthorised access to your information.
4. What else you should know about privacy
You should always close your browser upon leaving the website,
especially if you share a computer with someone else or are using a
computer in a public place to ensure that others cannot access your
personal information and correspondence. You are responsible for the
security of and access to your own computer.
To the extent that you disclose information on the Internet to
parties other than Foodbank SA, different rules may apply to the use
and disclosure of your personal information. Since we do not control the
privacy policies of third parties, you are subject to their privacy
customs and policies. We encourage you to ask questions before you
disclose your personal information to others.
Ultimately you are solely responsible for maintaining the secrecy of your username and passwords and any account information.
5. If you have a problem
Our supporters are very valuable to us. If you have an inquiry
any problems with our website or a general problem or complaint, please
contact us we take these issues seriously and will endeavour to address
your concerns in the shortest possible time.
6. More on privacy
You can obtain further information about privacy in Australia
and the protection of your personal information on the Australian
Federal Privacy Commissioner's web site.
Foodbank SA uses ANZ eGate to provide a secure environment for
the authorisation of credit card transactions over the Internet.
Confidential information including client credit card details are
encrypted the moment they are transmitted from the client's browser to
the banking network using industry standard SSL 128-bit RC4 encryption
A client's credit card details are not stored anywhere on the
Internet and the only company who has access to this data is our bank.
The bank also sends confirmation information via the same encryption
technology back to the client's browser. These secure processes provide
clients with peace of mind when donating online.
Foodbank SA does not offer refunds on donations under any circumstances.